Refund policy


[Refund & Return Policy]

All of our products are made to order. Because of this, we do not accept returns or exchanges for change of mind or incorrect size selection.

However, if your item arrives damaged, misprinted, or defective, we will gladly send a free replacement.

Damaged or Defective Items

If your order arrives with a manufacturing defect or printing issue, please contact us within 30 days of delivery with the following information:

  • Your order number

  • A clear photo of the issue

  • A short description of the problem

Once verified, we will arrange a free replacement at no additional cost.

Lost Packages

If your order appears lost in transit, please contact us and we will investigate the issue with the shipping carrier. If confirmed lost, we will send a replacement.

Incorrect Address

Please make sure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrectly provided addresses.

 

[Exchange Policy]

Since our products are printed on demand, we do not offer exchanges for incorrect size selection or change of mind.

We strongly recommend checking our size chart before placing an order.

If your item arrives damaged, misprinted, or defective, please contact us within 30 days of delivery, and we will provide a free replacement.

 

If you need help choosing the correct size before ordering or have any issues with your order, please feel free to contact us at

kickoffculture.cs@gmail.com